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    Elise Matthews

    Customer Success Manager (+44) 0204 501 8085 elise@chomp-accountants.co.uk

    Elise Matthews | Business Success Manager

    Experience & Skills

    Elise has worked her entire career in customer facing roles where she gets to understand your objectives and then links you in with our relevant technical specialist or consultant.

    Elise’s role at Customer Success Manager is critical to your and our success. Our aim is to help your business grow and Elise will get to know you and your team to ensure we can support you to the best of our abilities.

    Outside of work Elise enjoys cooking and spending time with her young family. She makes the best gingerbread in Western Australia.

    Areas of Expertise

    Customer Success

    Elise is responsible for ensuring all our customers needs are being met and that our advisors and consultants are providing a top tier service. Elise communicates with all our customers on a regular basis to ensure they are aware of all our services and advise you on how we can improve your business further. Elise works in conjunction with our technical specialists to ensure she understands exactly your businesses operation and financial position in order to leverage our services.

    Communications

    Elise has over 12 years experience working in senior Communications and Customer facing roles. She ensures that all of our clients are kept well informed of any approaching taxation or business submissions required by the government. She speaks to our clients on a regular basis to ensure we are kept up to date on your business activities so we can ensure your business remains compliant and executes transactions and material purchases in a tax effective manner.

    Customer Service

    Without our clients and customers we would not exist. We are different to most accounting firms as we place our service at the forefront of everything we do. We exist to make your life easier and to help your business grow. Elise is always on the phone to our customers, visiting them in person so we build trust and a personal relationship. It’s very important to us.

    Education & Qualifications

    • Prince2 Project Management Practitioner
    • Bachelor of Commerce, Majoring Tourism & Public Relations